We want you to be completely satisfied with your purchase from Eloise New Zealand. If for any reason you are not fully content with your order, we offer a hassle-free return policy that ensures your shopping experience is as delightful as possible. Please read our return policy carefully before making a return.

1. Eligibility for Returns

1.1. You may initiate a return within 30 days of receiving your order.

1.2. To be eligible for a return, items must be in new, unused condition, with all original tags, packaging, and accessories included.

1.3. Custom or personalized items are not eligible for return unless they arrive damaged or defective.

2. How to Initiate a Return

2.1. To start the return process, please contact our customer service team at [customer service email or phone number]. Provide your order number, the reason for the return, and any relevant information.

2.2. Our customer service team will provide you with instructions on how to proceed with the return.

3. Return Shipping

3.1. Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

3.2. We recommend using a trackable shipping method to ensure the safe and timely return of your item.

4. Inspection and Refund

4.1. Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria mentioned in section 1.

4.2. If the returned item is approved, a refund will be issued to the original payment method. Please allow up to 7 business days for the refund to be processed.

5. Exchanges

5.1. We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and then place a new order for the desired item.

6. Damaged or Defective Items

6.1. If you receive an item that is damaged or defective, please contact us within 7 days of receiving the item. We will provide instructions on how to return the item and will either replace it or issue a refund, including return shipping costs.

7. Non-Returnable Items

7.1. The following items are non-returnable:

Items not in their original condition, damaged, or missing parts for reasons not due to our error. Custom or personalized items, except when they are damaged or defective. Gift cards.

8. Contact Us

8.1. If you have any questions or concerns regarding our return policy, please contact our customer service team at [customer service email or phone number].

Our aim is to make your shopping experience with Eloise New Zealand enjoyable and stress-free. We appreciate your trust in us and look forward to assisting you with your returns.